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Lost and damage of your luggage
Flight info: loss of or damage to your baggage
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Flight info: loss of or damage to your baggage

Flying is nice, but the handling of your travel baggage is often not so great. Sometimes baggage is damaged, sometimes mixed up or cannot be found anymore.

Your baggage is damaged when arriving at the destination airport?

You must submit a report at the Lost & Found desk. The damaged baggage is registered and confirmed with all details. If you have insurance, you need this confirmation for processing the damage. You do not have insurance? Then submit the insurance case to the air carrier, which also requires the confirmation. Take pictures of your damaged baggage, too!


Your baggage is mixed up at the destination airport?

Here again you must submit a report to the Lost & Found desk. It is also important that your suitcase has a personal tag with your data and telephone number on it, so that you can be phoned by the person who has erroneously taken your suitcase. A tip by TTripme: mark your case with something striking so that your suitcase will always catch your eye on arrival. Something striking can be a special sticker, a colorful ribbon around the handle or suitcase or a colorful, funny pendant.

Your travel baggage is not found?

If so, you must immediately submit a report the Lost & Found desk at the airport, too. By means of the tear-off slip from the baggage tag it is possible to find out where your suitcase is. Has it been stowed in a wrong aircraft, is it still at the airport of departure? In both cases, the customer can determine where the suitcase shall be sent.

IMPORTANT TRIPCHILKIS HINT: Ask for how long the suitcase needs to reach you in the destination!! And then consider if it is worthwhile to send the suitcase to the destination or to your home; only one way will be paid!

An IMPORTANT TRIPCHILKIS HINT: If several people travel together, they should share their baggage. This means that not all belongings of a person are put in a single suitcase but, for example, in 2 pieces of baggage. This is to avoid that a person has no clothes or shoes for the well-earned holiday, if the suitcase does not arrive in the holiday destination. If you


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